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Description based on the Specified Commercial Transactions Act

Store Information

Shop name Buzen Specialty Products Sales Co., Ltd.
location 6 Airport Kitamachi, Kokuraminami Ward, Kitakyushu City, Fukuoka Prefecture
Sales Manager Hitoshi Ogawa
telephone number 093-471-1174
email address ogawahito@gmail.com
Products Food, confectionery and miscellaneous goods
Sales volume Once we receive your order, we will check the product's inventory and stock availability, but there may be cases where an item is out of stock or unavailable.
If there are any changes regarding shipping, we will contact you after checking the stock quantity, next shipment, etc.
Please be sure to check the email from our store.
(Please note that we will call you in case of an emergency.)
[Sales of alcoholic beverages]
*We will not sell alcoholic beverages if we cannot verify that you are over 20 years of age.
*We do not ship overseas.
Payment Methods Credit card
Cash on delivery
Bank transfer
Electronic payments (PayPay, etc.)
Required amount other than the product price

*All product prices (tax included) include consumption tax.
*Shipping costs, cash on delivery fees, and bank transfer fees are to be borne by the customer.

■ Estimated cash-on-delivery fee (Yamato Collect cash-on-delivery fee)

The total price of the product + shipping fee is

In the case of cash on delivery, cash on delivery fee

1 yen to 9,999 yen 330 yen (tax included)
10,000 yen to 29,999 yen 440 yen (tax included)
30,000 yen to 99,999 yen 660 yen (tax included)
100,000 yen to 300,000 yen 1,100 yen (tax included)



■Convenience store handling fee: 190 yen

*Cancellations due to customer reasons are not possible after the product has been shipped.
Actual product price and shipping costs will be charged.

*If the delivery period expires due to the customer's absence, the full cost of the product, including shipping and handling fees, will be charged (this also applies to gift items, etc., when the recipient is not present).

*As a general rule, shipping fees for normal room temperature products and refrigerated products are separate. If they can be shipped together, shipping fees will be charged for one item.
(See your order confirmation email from us)

(Note) After placing your order, shipping fees may change. Please be sure to check the email sent from our store after the automatic email is sent.

Shipping Fee

Hokkaido 2,800 yen
Tohoku 1,800 yen
Kanto and Shinetsu 1,600 yen
Kansai and Shikoku 1,200 yen
Chugoku and Kyushu 1,000 yen
Okinawa 2,800 yen
Product delivery time - Once your order is placed, it will be shipped and will be arranged for delivery within 3 to 7 business days after confirmation from the customer.
・Please specify the delivery date well in advance. (We may not be able to meet your request.)
・Specifying delivery dates may not be possible for some areas or products.
・Delivery time is 1-2 days after shipping (excluding some remote islands).
Application expiration date

■ Bank transfer

Please make payment within 14 days of confirming your order.
If we do not receive payment within 14 days of placing your order, we may cancel your order.

In the case of convenience store transfer

After confirming your order, Please pay within 14 days.
From your order If we do not receive payment within 14 days, we may cancel your order.
Sales volume From 1 piece
Expressions and products
Notes regarding 		The expressions and reproducibility shown in this product may vary from person to person.
There is no guarantee of benefits or effectiveness.

Returns and defective products

Return period and conditions Please contact us by email or phone within three days of receiving the product. Please note that we will not be able to accept any returns or exchanges after this date.
Return shipping fee Please note that returns due to customer convenience will be at the customer's expense.
Returns due to customer reasons will be charged the actual shipping costs.
However, we will bear the cost of replacing defective products or products delivered in error. Please contact us.
defective product If you receive a defective product, please contact us.
After confirming your wishes, we will refund the purchase price or exchange the product for a new or equivalent item.
Please contact us by email or phone within 3 business days of receiving the product.
Please note that we will not be able to accept requests for returns or exchanges after that date.

About payment methods

Payment Method We accept credit cards, convenience store transfer slips (prepayment), cash on delivery (Yamato Collect), bank transfers (prepayment), and electronic payments (PayPay, Rakuten Pay, Merpay, LINE Pay). Please use the various payment methods that best suit your needs.
Payment deadline ■Cash on delivery (Yamato Collect): Upon delivery of the product ■Bank transfer: Within 14 days after order confirmation ■Convenience store payment: Within 14 days after receipt of the convenience store payment slip
Payment

  • Credit card payment
  • Cash on delivery (cash on delivery)

    *Cash on delivery fees are included in the shipping fee.

    *There is no additional charge.

    [Information]

    Currently, we are covering the handling fee.
    There is a possibility that a fee will be charged in the future, but if this happens we will notify you in advance on our website.

  • Bank transfer (prepayment)

    *It takes 2-3 business days to confirm your payment.

  • Convenience store (prepayment)

    *It takes 4-5 business days to confirm your payment.

  • PayPay (online payment)

About Shipping

◼︎Delivery method: Morning
14:00-16:00
16:00-18:00
18:00-20:00
7:00 PM to 9:00 PM

*You can specify the delivery date and time.
*After confirming your order, we will arrange shipping within 3 to 7 business days.
*Please specify the delivery date well in advance. (We may not be able to meet your request.)
*Specifying delivery time may not be possible for some areas and some products.
*As a general rule, shipping fees for normal room temperature products and refrigerated products are separate. If they can be shipped together, shipping fees will be charged for one item.
*Delivery time is 1-2 days after shipping (excluding some remote islands).

◼︎Shipping fee: 1,600 yen nationwide
In addition, refrigerated delivery will incur an additional 440 yen.
Shipping costs may vary depending on the region and number of items. Shipping is not available overseas.

◼︎About redelivery
If the product cannot be delivered due to your absence, the delivery company will leave a notice of absence.
If you would like to have your parcel redelivered, please request it using the method indicated on the delivery notice.
Please note that in the unlikely event that the item cannot be delivered and is returned to us, we will resend it to you, but you will be charged the shipping fee to be paid by the customer.

◼︎Confirming your address entry
When ordering, please enter your delivery address accurately.
If the address is incorrect, not only will the product not be delivered correctly, but after the product is returned to our store, additional shipping charges (cash on delivery) will be incurred when redelivering it to the correct address.
In this case, the additional shipping charges will be borne by the customer, so please be sure to check your address information before confirming your order.

Returns and Exchanges

We will respond to product exchanges and returns via email.
*We ask that you kindly send the item to our store.

■Regarding refunds: When we refund, we will deduct the payment fee from the amount refunded.
For all payment methods, the payment fee is 4.40% (10% consumption tax will be added separately).

[Eligible payment methods]
・Credit card (Visa/Mastercard/JCB/American Express)
・PayPay/LINE Pay/Merpay ・Convenience store payment ・Rakuten Pay ・Bank transfer

[Example of refund calculation]
If the product price is 5,000 yen:
・Payment fee:
5,000 yen x 4.40% = 220 yen Consumption tax on handling fees:
220 yen x 10% = 22 yen. Deductible amount:
220 yen + 22 yen = 242 yen. Refund amount: 5,000 yen - 242 yen = 4,758 yen.

■We cannot accept returns or exchanges for the following reasons: ・For customer reasons ・Products that have been delivered more than 4 days ago ・Products that have been damaged or soiled by the customer

■If you cannot return the product: ・If it is for your own reasons ・If you contact us more than 4 days after receiving the product ・If you do not return the product

*In the event of a defective product or incorrect delivery, we will cover the shipping and handling fees for returns.

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