FAQ
About the product
I would like to know the ingredients, components, and calories of the product.
About purchasing products
Where can I check my online order?
For non-members: Please check the order completion email that will be automatically sent to the email address you registered or entered at the time of purchase.
*Due to email filtering settings, you may not receive a purchase completion email even if your purchase has been completed.
Can I change my order from the online shop?
Can I cancel my order after it has been placed?
Can I cancel, change or return an order after it has been shipped?
However, although we take every precaution when shipping products, if the product is damaged or dirty, or if the product you receive is different from the one you ordered, please contact us within 3 days of delivery.
Please note that we will handle product exchanges and returns via email.
(We apologize for the inconvenience, but please return the product. In this case, we will cover the shipping costs.)
If you would like a refund, we will transfer the amount you transferred to your designated account within 2-3 days after checking the product at our store.
If you have any inquiries about the delivery status of your package after it has been shipped or would like to change the delivery date and time, please check the tracking number listed in the [Shipping Completion Notification] email sent to you on the day of shipment and contact Yamato Transport directly.
If I order online now, when will it arrive?
(If paying by convenience store or bank transfer, your order will be shipped the next business day after payment is confirmed.)
*If you have a specified delivery date, we will ship your order so that it arrives on that date.
(If we are unable to deliver your order in time due to stock availability, we will contact you.)
*Delivery date varies depending on the delivery address.
*If you are in a hurry, please let us know in the "Message" field in your cart when placing your order.
Do you ship overseas?
What should I do if I am absent for a long time and the item is returned to the seller?
I entered the wrong address, what should I do?
About the online shop
I forgot my online shop password
A URL for a temporary password confirmation page will be sent to your registered email address. Please access the URL in the email and log in within 24 hours.